QUALITY POLICY OF AVIS COMPANY
Quality activities of AVIS:
- Providing high-quality car and driver services meeting customer needs in car rental services and providing them with quality services;
- Improving the Quality Management System in force in the company in accordance with the requirements of the international standards ISO 9001: 2015 “Quality Management Systems. Requirements”;
- Improving the effectiveness of the company's business processes and, consequently, improving the quality of their services;
- Analysis of the continuous usefulness of quality policy;
- Application of the financial indicators system reflecting the activities of the company;
- Continuous improvement of knowledge and professional skills of all employees of the Company;
- Responsible approach to the quality and improvement of the work method by every employee;
- Compliance with quality objectives in the field of quality;
- Bringing the quality policy of AVIS to the attention of all employees;
- Obligation to meet the legislative and regulatory requirements applied in the activities of the Company.
Commitments for car rental and driver services in the quality field:
- • Improving the quality of services, increasing their quality;
- • Improving the methods of application and quality control of services;
- • Timely implementation of required measures related to amendments in legislation and making appropriate corrections in documentation;
- • Using technical innovation and leading technologies to help to improve the efficiency and quality of business processes;
- • Continuous study of the needs of existing and potential customers, improving the consumer properties of services, taking into account the most demanding desires and proposals.
Commitments in quality field before our customers and partners:
- Enlightening our customers in the field of car renting and driver services, seriously analyzing their needs and offering proposals in line with those needs;
- Promptly responding to customer inquiries regarding our services, arranging the use of our services by them and timely resolving the problems;
- Ensuring the conformance of the services offered to our customers to the defined requirements.